WHAT A PHOTO REMEMBERS,
A PAITING REVEALS

HOW IT WORKS:

FAQ

🖼️ About the Artwork

What types of pet portraits do you offer?

We offer four unique products:

– Choose from pre-designed styles (like royalty, astronaut, etc.).
– Artist-created humorous scenes based on your pet’s expressions or actions.
– A collaborative process where we create your vision from scratch.
– Pre-made animal artwork created by Chip, available for purchase as-is.

Are your portraits hand-drawn or AI-generated?

Every portrait is hand-crafted by a real artist using professional digital painting techniques. We don’t use AI generators or filters—your pet deserves better than that.

Can I request changes to the artwork?

Yes. For all custom portraits, we send you a digital preview before finalizing. You can request small adjustments during this stage.

Can I include multiple pets in one portrait?

Yes, we offer multi-pet compositions. Just let us know during the order process (extra fee may apply depending on complexity).

🛒 Ordering Process

How does it work?
Choose Your Style
– Themed, Funny, or Fully Custom.
Place Your Order – Complete checkout and receive an upload link.
Upload Your Pet Photos – Share clear images (and optional notes or videos).
Review & Approve – We send a preview before printing or delivering your final artwork.


How do I upload my pet’s photos?

After checkout, you'll receive guidelines and a secure form where you can upload images and give customization details.

What kind of photos should I send?

Clear, high-resolution photos in good lighting work best. Face-front or side profiles are perfect. For Funny Portraits, videos showing specific actions are welcome too.

🖨️ Print Options & File Types

What formats are available?

You can choose between:

- Digital Download (Fastest & most flexible)
- Canvas Print (Classic, textured look)
- Metal Print (Modern, glossy or matte aluminum)


What’s included with a digital download?

You’ll receive a high-resolution JPG/PNG file ready for printing at any shop, using as a wallpaper/canvas/poster/etc, or turning into gifts.

🌍 Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide using a network of print partners across the globe.

How long does it take to receive my order?

Production takes 2–7 business days.

Delivery time depends on your location:

For Digital Version:
the delivery is same day (after painting is approved by you)

For Printed Versions:
USA, UK, EU, Canada, Australia
: 1–5 days (domestic)
Nearby International: 5–15 days
Distant International: 10–30 days

Collapsible content

💸 Payments, Refunds & Revisions

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay, and PayPal.

Can I cancel or get a refund?

Digital Orders: Once we begin working on your artwork, cancellations are not possible. However, we provide a digital preview before final delivery, and we’re happy to make revisions based on your feedback.

Printed Orders: After approval and once printing begins, we cannot offer refunds, as each item is custom-made.

What if I receive a damaged item?

Contact us within 7 days with a photo of the issue, and we’ll either replace it or refund your order depending on the case. Please make sure to visit the Returns policy page first.

🎨 About the Artist


Most portraits are painted by Chip, the founder and lead artist. During high-demand periods, Chip collaborates with a small team of trusted local and international artists—each trained to match the same creative style, quality, and attention to detail.

🐶 Still Need Help?

Can’t find the answer you’re looking for?

Reach out via our contact form or email, and we’ll get back to you quickly.