Shipping policy
Shipping Policy
Fastest & Most Economic Option:
If you’re looking for the quickest and most affordable way to receive your custom portrait, we recommend choosing the digital version. Once your artwork is approved, it will be delivered straight to your email—ready for you to print at home or through any local print shop of your choice.
If You Choose to Have the Artwork Printed by Us
We work with a global network of print providers to produce and ship your custom pet portraits as quickly and efficiently as possible. Because of this, we always try to fulfill your order from a print shop located near you.
Whenever a local print partner is available, your item will be shipped domestically—usually arriving within 1 to 5 business days after production.
If no local partner is available for your specific product or region, we will ship internationally, and standard international delivery times will apply.
Estimated Delivery Times by Region
Please note: All orders require 2–7 business days for production before shipping begins.
| Region | Delivery Time (after production) | Notes |
|---|---|---|
| Domestic (USA, UK, EU, Canada, Australia) | 1–5 business days | When fulfilled by a local print provider in your country |
| Nearby International (Europe, Canada, etc.) | 5–15 business days | When local fulfillment is not available |
| Distant International (Australia, Asia, Rest of World) | 10–30 business days | Depends on location and shipping provider |
Additional Notes
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We will always prioritize local production whenever possible.
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You will receive tracking information once your order is shipped.
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Delivery times may vary slightly based on product type, print provider availability, and shipping conditions.
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If your order hasn’t arrived within the expected timeframe, please contact us and we’ll help track it down.